• misleading consumers into thinking that they are renewing their registrations with their current registrar when, instead, they are transferring their registrations to DROA’s registrar, eNom.
  • failing to disclose a $4.50 processing fee for any transfer requests that are not completed, even when the failure occurs without any fault of the consumers.
  • failing to issue promised refunds in a timely manner, in violation of the Truth in Lending Act (TILA), sometimes delaying refunds for months.

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